Exchange or Return of Goods
At Amba's ZipZapp, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward exchange and return policy:
Damaged or Wrong Products: If you receive a damaged or incorrect product, we offer a no-questions-asked return or exchange. Simply contact our customer service within 7 days of delivery, and we will arrange for a replacement or refund.
Eligibility: To be eligible for a return or exchange, the product must be in its original packaging and condition. Perishable items must be returned within 24 hours of delivery.
Process:
- Contact Us: Reach out to our customer service team via phone or email with your order details and the issue.
- Return/Exchange: We will guide you through the process of returning the item or arranging for an exchange.
- Refund: Refunds will be processed to the original payment method within 5-7 business days after we receive the returned item.
Exceptions: Certain items, such as personalized or custom-made products, may not be eligible for return or exchange unless they are damaged or incorrect.
We value your feedback and aim to make your shopping experience as seamless as possible. If you have any questions or concerns, please do not hesitate to contact us.
